Privacy Policy
1. Introduction
Welcome to Razzbar Wholesale EU.
At Razzbar Wholesale EU, we respect your privacy and are committed to protecting the personal information you share with us when visiting our website, contacting our team, or placing a wholesale order.
This Privacy Policy explains how we collect, use, store, protect, and share personal information when you interact with our website and services.
Our business operates through international sourcing from China and European distribution supported by our European warehouse. We aim to handle personal information responsibly and transparently, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.
By using our website, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will request it separately.
2. Information We Collect
Depending on how you interact with our website and business, we may collect the following categories of information.
Personal Information
When you contact us, create an account, request a quotation, or place an order, we may collect:
Full name.
Business or company name.
Email address.
Telephone number.
Billing address.
Delivery address.
Country of residence or business location.
Other information you voluntarily provide when communicating with us.
Order and Transaction Information
When you place a wholesale order, we may collect information necessary to process and manage the transaction, including:
Products ordered and quantities.
Order numbers and invoices.
Payment status and transaction references.
Shipping and delivery information.
Relevant communications concerning your purchase.
We do not intend to collect unnecessary payment information. Any payment details processed directly by a third-party payment provider are subject to that provider’s own privacy practices.
Technical Information
When you visit our website, certain technical information may be collected automatically, depending on the website configuration and your privacy settings. This may include:
Internet Protocol (IP) address.
Browser type and version.
Device and operating system information.
Pages visited and interactions with the website.
Date, time, and duration of visits.
Referring website or source.
Cookies and similar technologies.
We use this information where necessary to operate, maintain, secure, and improve our website.
3. How We Use Your Information
We may use personal information for the following purposes:
To process and manage wholesale orders.
To arrange payment verification, order fulfillment, and delivery.
To communicate order confirmations, shipping updates, and service information.
To respond to questions, enquiries, complaints, and support requests.
To maintain customer and business records.
To prevent fraud, unauthorized access, and misuse of our services.
To maintain website functionality, security, and performance.
To comply with applicable legal, tax, accounting, and regulatory obligations.
To improve our services and understand how visitors use our website.
To send business updates or promotional communications where legally permitted.
We will not use personal information for purposes that are incompatible with the reasons for which it was collected unless permitted by applicable law.
4. Legal Bases for Processing
Where the GDPR applies, we process personal information only when an appropriate legal basis exists.
Depending on the circumstances, these legal bases may include:
Contractual necessity: Processing information required to fulfil an order, arrange delivery, or provide a service you request.
Legal obligations: Processing information required to meet applicable accounting, tax, regulatory, or other legal requirements.
Legitimate interests: Processing information for purposes such as website security, fraud prevention, service administration, and legitimate business operations, provided those interests do not override your rights.
Consent: Processing information for activities that require your consent, such as certain marketing communications or non-essential cookies.
Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.
5. Sharing Your Information
We do not sell personal information to third parties.
However, we may share relevant information with trusted third parties when necessary to operate our business and provide our services.
These parties may include:
Shipping and logistics providers: To arrange dispatch, transportation, tracking, and delivery.
Payment service providers: To verify and process payments and manage transaction records.
Website hosting providers: To host, maintain, and secure our website.
Website service providers: To support website functionality, technical maintenance, and customer communications.
Professional advisers: Such as accountants, auditors, or legal advisers when necessary.
Public authorities: Where disclosure is required by applicable law or a valid legal request.
We aim to share only the information reasonably necessary for the relevant purpose.
Where required by law, we take appropriate steps to ensure that service providers handle personal information securely and in accordance with applicable data protection requirements.
6. International Data Transfers
Because our business involves international operations and sourcing from China, certain personal information may need to be accessed or transferred across national borders.
Where personal information protected by the GDPR is transferred outside the European Economic Area, we will implement an appropriate transfer mechanism where required, such as an applicable adequacy decision or approved Standard Contractual Clauses, together with any supplementary measures required by law.
The safeguards applicable to a particular transfer will depend on the countries, service providers, and processing activities involved.
If you would like further information about relevant international data transfers, you may contact us using the details provided below.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential functions and improve the browsing experience.
Depending on our website configuration, these technologies may be used to:
Remember essential website settings.
Maintain shopping cart and checkout functionality.
Support account login and security.
Understand website performance and visitor activity.
Support analytics or marketing features, where enabled.
Strictly necessary cookies may be used where required to provide a service you request or operate the website.
Where consent is legally required for analytics, advertising, or other non-essential cookies, we will seek your consent before activating those technologies.
You can manage cookies through our website’s cookie settings, where available, and through your browser settings. Disabling certain cookies may affect some website functions.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Depending on the information and systems involved, these measures may include access controls, security updates, secure hosting arrangements, and appropriate administrative procedures.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
We therefore cannot guarantee absolute security, but we aim to protect information using measures appropriate to the risks involved.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, maintaining business records, resolving disputes, and meeting legal obligations.
Retention periods may vary depending on the type of information and the circumstances in which it was collected.
When personal information is no longer required, we will take appropriate steps to delete it, anonymize it, or securely dispose of it, subject to applicable legal requirements.
10. Your Privacy Rights
Depending on your location and the laws applicable to the processing of your information, you may have the right to:
Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of personal information in certain circumstances.
Request restriction of certain processing activities.
Object to processing based on legitimate interests.
Request a copy of certain information in a portable format.
Withdraw consent where processing relies on consent.
Object to direct marketing.
Lodge a complaint with the relevant data protection authority.
These rights are subject to applicable legal conditions and exceptions.
To exercise a right, please contact us using the details in the Contact Information section. We may need to verify your identity before responding to your request.
Where the GDPR applies, you may also have the right to complain to the data protection supervisory authority responsible for your situation.
11. Third-Party Websites
Our website may contain links to third-party websites or services.
These websites operate independently and may have their own privacy policies and data collection practices.
We are not responsible for the privacy practices or content of external websites. We encourage visitors to review the relevant privacy policies before submitting personal information to third parties.
12. Children’s Privacy
Our website and wholesale services are intended for business customers and other legally eligible purchasers.
We do not knowingly collect personal information directly from children where doing so would be unlawful.
If we discover that personal information has been collected from a child in circumstances that violate applicable law, we will take appropriate steps to address the situation.
13. Marketing Communications
We may use contact information to send business-related updates, product information, or promotional communications where permitted by applicable law.
Where consent is required, we will obtain it before sending such communications.
You can unsubscribe from marketing emails by using the unsubscribe instructions included in the message or by contacting us directly.
Even if you opt out of marketing communications, we may still send essential messages concerning your orders, transactions, account, or other services you have requested.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers, or legal obligations.
When changes are made, we will publish the updated version on this page and revise the Last Updated date.
We encourage visitors and customers to review this page periodically to stay informed about how their information is handled.
15. Contact Information
If you have questions about this Privacy Policy, how we handle personal information, or how to exercise your privacy rights, please contact us.
Business Name: Razzbar Wholesale EU
Website: [Insert your official website URL]
Privacy Contact Email: [Insert your official business email]
Registered Business Address: [Insert your registered business address, where applicable]
We will review privacy enquiries and respond within the timeframe required by applicable law.